Frequently Asked Questions
Answers to common questions about our revenue cycle management services
What percentage do you charge?
We charge 6% of collected revenue, with a structured minimum based on claim volume.
Do you work with Medicare and commercial payers?
Yes. We have direct experience billing Medicare and major commercial payers including BlueCross, Aetna, GEHA, and Blue Shield.
How do you reduce denials and improve collections?
We focus on clean claim submission, eligibility verification, structured A/R follow-up, and root-cause denial analysis to prevent recurring revenue leakage.
Do you require long-term contracts?
No. We do not require long-term contracts. You may cancel at any time. However, billing services continue through the end of the active billing cycle. For example, if cancellation occurs on the 28th day of the month, billing for that full month will still apply.
How quickly can we get started?
After onboarding and access setup, most practices transition within 2–4 weeks. Billing services officially begin once claims are submitted by a member of Therapy Billing Company. You will not be charged during the setup and onboarding phase.
What does your 6% fee include?
Our fee includes claim submission, denial management, A/R follow-up, payer communication, payment posting oversight, and structured monthly reporting. We manage the full revenue cycle to reduce administrative burden and improve collection performance.
How do you communicate with clients?
We provide structured monthly KPI reporting and conduct weekly briefings to review performance, address trends, and resolve issues proactively. Communication is flexible and based on your preference — phone, video meetings, email, or text.
Will I still have visibility into my billing data?
Yes. You retain full access to your EMR, clearinghouse, and reporting systems. We operate within your existing platforms and provide structured reporting so you maintain complete visibility over performance and collections.
Do you work with new practices or only established clinics?
We work with both new and established outpatient practices. Whether you are launching your first location or optimizing an existing revenue cycle, we provide structured systems designed to support growth and operational clarity.
What makes Therapy Billing Company different from other billing services?
Therapy Billing Company is co-owned by a private practice clinician who understands payer rules, documentation standards, and real-world operational pressures. We are not a high-volume billing factory. We prioritize structured oversight, measurable KPIs, and proactive A/R management to improve long-term revenue performance.